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How to Provide Excellent Moving Customer Service During COVID-19?
Jeremiah Walling • Apr 26, 2020
COVID-19 Moving Services
How to Provide Excellent Moving Customer Service During COVID-19-
As the situation develops regarding the impact of COVID-19, moving companies like Lobo Moving, are following the guidance of the World Health Organization, the US Center for Disease Control, as well as individual State mandates and recommendations from the Governor.
During this time, many of our customers’ moving schedule may be impacted. However, here at Lobo Moving, we want to assure our customers that we are doing everything in our power to offer flexibility when booking with us, and that we are limiting the disruption of our customers' busy daily lives.
What are Lobo Moving’s safety protocols?
- Our office staff is transitioning to work from home, while providing excellent customer service.
- On the field, we are mandating movers with symptoms or health issues to stay home and not report to work.
- Movers are instructed to frequently wash and sanitize their hands while on the job, and at home.
- Movers are instructed to avoid handshaking with customers and to maintain an interaction distance of at least 6 ft.
- After every move, movers keep a daily log of disinfecting the interior surfaces of moving trucks.
Will Moving Put you at Risk of contacting COVID-19?
The Simple Answer is: No.
The services Lobo Moving provide to our customers are relatively low-risk. Packing and moving do not typically require close interaction between our movers and customers. With the safety protocols and guidelines put forth by Lobo Moving Management, movers are required to keep interaction distance of at least 3-6 ft from our customers. On a normal day, movers’ proximity to customers is usually between 3-6 ft.
On average, the number of movers in your home will be between 2 to 6 individuals. We are making sure that all working Lobo Moving employees do not report to work, unless they are free of symptoms, not only to protect our employees, but also to protect our customers.
We are working to stay ahead of the situation and to inform you each time there are changes in protocol or in our ability to operate (as mandated by Local and Federal Authorities).
Thank you for your patience and for your understanding during this time. Our utmost priority are our customer and employee's safety and health. Let us know if you have any questions, comments or concerns. Your feedback is valuable and appreciated, as we work toward earning your trust and appreciation.
Moving during the winter can be a challenging task, but with the right preparation and planning, it can be done successfully. At Lobo Moving, we understand the unique challenges that come with relocating during the colder months, and we're here to help. Here are a few steps you can follow to ensure a safe move: 1. It's important to plan ahead. Schedule your move as far in advance as possible to ensure that you have enough time to prepare. This will also allow us, as your moving company, to plan and coordinate logistics and resources to ensure a smooth move. 2. Another important consideration when moving in the winter is the weather. While we can't control the weather, we can prepare for it. Make sure to have a plan in place for dealing with snow and ice, such as using salt or sand on walkways and driveways. It's also a good idea to have warm clothing and boots on hand for both yourself and our movers. 3. It's important to keep in mind that daylight hours are shorter during the winter. This means that it's more likely that your move will take place in the dark. Make sure to have adequate lighting in and around your home to ensure that the move can be completed safely. 4. It's important to keep your valuables safe and protected during the move. This includes items such as important documents, electronics, and artwork. Make sure to properly pack and label these items, and consider using specialized packing materials to protect them from the cold. At Lobo Moving, we have the experience and resources to help make your winter move as smooth and stress-free as possible. We understand the unique challenges that come with relocating during the colder months and we're dedicated to providing you with the best possible service. If you have any questions or concerns, please don't hesitate to reach out to us at 505-803-9050.
Summer is the most popular time for moving. Schools are out and people’s schedules tend to be
less busy. However, summer moving comes with a little madness. With the heat and moving
companies’ schedules full, it can be a bit stressful to move during this time.
Here are some ways you can make your employees feel appreciated: 1. Be transparent and honest 2. Promote a positive work culture and environment 3. Show appreciation by saying “Thank You” 4. Recognize and reward hard work 5. Promote from within and create a career pathway Time and time again, it has been proven that happy employees are more innovative, productive and less likely to quit. Most importantly, happy employees provide better customer service. At Lobo Moving, we strive to provide the best service to our customers by being the BEST in the business and keeping our clean-cut athletic movers happy 😊.
For high-quality moving services in Albuquerque, NM, call Lobo Moving today!
Lobo Moving- Your Local Moving Company With the age of technology and the internet, you have an unlimited amount of options when it comes to choosing services and products; choosing a moving service is no different. Moving can be a stressful and overwhelming endeavor. From packing, to deciding what day to move, and especially deciding whom to hire to move your belongings, the process can be a hassle. However, not all moving companies provide the same services. Choosing a local moving company, like Lobo Moving, has many advantages. Here are some of the reasons you should choose a local moving company: 1. Exceptional Customer Service With local moving companies, you will receive a great customer service experience. With local companies, the owners and managers will always go above and beyond to make your move hassle-free because they rely on word-of-mouth and recommendations to grow their business. Locally owned companies have a lot more to lose, and a good reputation is important for them to operate. At Lobo Moving, we are committed to providing unparalleled customer service to the community. We believe maintaining a good customer relationship is the key to success; Thus, we will care for your belongings, as if they are our own, and we hire the best to ease your move. Lobo moving is committed to building a business that provides great service and grows the local community while providing the highest level of professionalism and customer satisfaction. 2. Service to the Local Community Hiring a local moving company is a decision you will feel good about. You will not only get lower and better prices, but you will also know that your decision will fuel the local economy. With local moving companies, there is a certain level of care and attention that is lacking with franchise companies. At Lobo Moving, our mission is to provide top-notch service for the betterment of the community by charging less than larger chain competitors in the area, and by giving movers above-industry hourly wages. Our movers are well trained, athletic, clean-cut, and respectable, and they are paid between $15-$20 per hour, plus tips. This enables Lobo Moving to hire and keep quality-movers long-term, which helps provide unparalleled service to the community at a lower price. 3. Lower Competitive Prices Local moving companies have lower overhead costs compared to franchise companies, whereas big companies spend much of their revenue on costly advertising, call centers, royalties and headquarters. At Lobo Moving, without the franchise fees, we can pass along the savings to our customers, as well as recruit the very best workers in the business. Our savings can be seen in our low, flat, hourly rates. We will never nickel-and-dime our customers; There are no hidden fees or rounding-up-the-clock to make you pay more. Why should you choose Lobo Moving? Because Lobo Moving is a local company, our customers are our neighbors. We put a lot of focus on our standard of service. We have knowledge about what it takes to move in the area, and we understand what most businesses and homes in the area are like. With our personalized service, we will care for you, as family. So, CALL and BOOK with us TODAY at 505-803-9050 .
