How to Provide Excellent Moving Customer Service During COVID-19?

As the situation develops regarding the impact of COVID-19, moving companies like Lobo Moving, are following the guidance of the World Health Organization, the US Center for Disease Control, as well as individual State mandates and recommendations from the Governor.

During this time, many of our customers’ moving schedule may be impacted. However, here at Lobo Moving, we want to assure our customers that we are doing everything in our power to offer flexibility when booking with us, and that we are limiting the disruption of our customers' busy daily lives.

1. Our office staff is transitioning to work from home, while providing excellent customer service.
2. On the field, we are mandating movers with symptoms or health issues to stay home and not report to work.
3. Movers are instructed to frequently wash and sanitize their hands while on the job, and at home.
4. Movers are instructed to avoid handshaking with customers and to maintain an interaction distance of at least 6 ft.
5. After every move, movers keep a daily log of disinfecting the interior surfaces of moving trucks.

The services Lobo Moving provide to our customers are relatively low-risk. Packing and moving do not typically require close interaction between our movers and customers. With the safety protocols and guidelines put forth by Lobo Moving Management, movers are required to keep interaction distance of at least 3-6 ft from our customers. On a normal day, movers’ proximity to customers is usually between 3-6 ft.

On average, the number of movers in your home will be between 2 to 6 individuals. We are making sure that all working Lobo Moving employees do not report to work, unless they are free of symptoms, not only to protect our employees, but also to protect our customers.

We are working to stay ahead of the situation and to inform you each time there are changes in protocol or in our ability to operate (as mandated by Local and Federal Authorities).

Thank you for your patience and for your understanding during this time. Our utmost priority are our customer and employee's safety and health. Let us know if you have any questions, comments or concerns. Your feedback is valuable and appreciated, as we work toward earning your trust and appreciation.